Warranty Policy

Last updated: June 16, 2026

This Warranty Policy explains how Moonsyl reviews product quality issues after delivery, including custom crystal bracelets, jewelry surprise scoop orders, and standard jewelry products.

1. Warranty Coverage

Moonsyl provides quality support for confirmed product defects, wrong items, serious workmanship issues, and missing components that are not caused by misuse, accident, or unauthorized modification.

2. Natural Crystal Characteristics

Natural crystals may include variations in color, shade, clarity, texture, internal lines, ice cracks, inclusions, cloudiness, bead shape, bead size tolerance, and surface features. These natural characteristics are not considered defects.

3. Handmade Product Tolerance

Moonsyl bracelets may be handmade or hand-assembled. Small differences in bead arrangement, spacing, charm position, color tone, size tolerance, and preview-to-final appearance may occur. These reasonable handmade differences are not considered warranty defects.

4. Jewelry Surprise Scoop Tolerance

Jewelry surprise scoop orders are selected as a surprise assortment. Differences in item color, style, crystal type, jewelry combination, accessory mix, packaging detail, or perceived value are part of the surprise format and are not considered warranty defects where the order matches the purchased scoop option.

If a surprise scoop item arrives damaged, incomplete, missing, or has a confirmed quality issue caused by Moonsyl, we may review the case and offer replacement, reshipment, repair, partial refund, or another reasonable solution depending on the affected item and available stock.

5. Standard Jewelry Materials

For standard jewelry products, minor differences in stone sparkle, metal tone, plating appearance, photography effect, lighting, screen display, stone cut, setting, and production batch may occur. These differences are not considered defects where the product matches its description.

6. What Is Not Covered

Warranty coverage does not include:

  • normal wear and tear;
  • damage caused by pulling, dropping, impact, improper storage, water exposure, chemicals, perfume, cosmetics, sweat corrosion, cleaning products, or high temperature;
  • damage caused by unauthorized repair, modification, resizing, or re-stringing;
  • loss of product, beads, charms, or accessories after delivery unless covered by the applicable product policy;
  • natural crystal variation;
  • surprise scoop preference differences where the order matches the purchased scoop option;
  • personal expectation differences in crystal meaning, energy, lifestyle content, or emotional experience.

7. How to Request Warranty Support

Contact info@moonsyl.com with your order number, photos or videos, description of the issue, and delivery date. We may offer repair advice, replacement part, partial refund, replacement, reshipment, or another solution depending on the case.

8. Review Period

Warranty requests are reviewed case by case. We may need time to inspect photos, check order records, consult with logistics and production partners.

9. No Guaranteed Lifestyle Outcome

Moonsyl does not provide any warranty or guarantee for crystal healing, luck, wealth, relationship outcomes, career outcomes, mood changes, spiritual results, or daily energy content accuracy. Crystal meanings and lifestyle content are provided as a lifestyle and entertainment experience.

10. Contact

Email: info@moonsyl.com